Refund Policy

Last updated: May 1, 2026

Refund Eligibility

You are eligible for a refund if:

• You cancel your booking within the permitted cancellation window (see schedule below)
• India Vacations cancels or significantly alters your tour
• A force majeure event (natural disaster, government order, etc.) prevents the tour from taking place
• The service received was materially different from what was described at the time of booking

Refunds are not applicable for:

• No-shows or late arrivals causing missed tours
• Cancellations made within 24 hours of the tour start time
• Third-party services (flights, hotels booked externally) arranged independently
• Voluntary early departure from a multi-day tour
• Tours marked as Non-Refundable at the time of booking

Refund Schedule

How to Request a Refund

1. 1
   Contact us via email at info@indiavacations.net or WhatsApp at +91-9897673507 with your booking reference number and reason for cancellation.
2. 2
   Our team will verify your booking details and confirm whether your refund request falls within the eligible window.
3. 3
   You will receive a written confirmation of the cancellation and the refund amount within 24 hours of your request.
4. 4
   The refund will be initiated to your original payment method within the processing timeframe below.

Refund Processing Timelines

Refunds are always processed to the original payment method used at the time of booking. We are unable to issue refunds to a different account or payment method. India Vacations is not responsible for delays caused by banks or third-party payment processors.

Partial Refunds

Partial refunds may be issued in the following situations:

• Cancellation between 24–48 hours before the tour (50% refund)
• A portion of a multi-day tour is cancelled due to unforeseen circumstances
• A booked add-on (e.g. hotel, transfer) is unavailable and cannot be replaced with an equivalent alternative

Refunds for Tours Cancelled by Us

We will notify you at least 24 hours in advance wherever possible and process your refund within 5 business days of cancellation confirmation.

Force Majeure

Events beyond our reasonable control — including but not limited to natural disasters, pandemics, civil unrest, government-imposed travel bans, or monument closures — may result in tour modifications or cancellations. In such cases, we will:

• Offer a full reschedule to a mutually convenient date at no extra charge, or
• Issue a travel credit valid for 12 months, or
• Process a partial or full refund, depending on costs already incurred

We will always aim to offer the fairest possible remedy in extraordinary circumstances.

Currency & Exchange Rate

All refunds are processed in the original currency and amount charged at the time of booking. India Vacations is not liable for any exchange rate fluctuations or conversion fees charged by your bank between the time of booking and the time of refund.

Dispute Resolution

If you are dissatisfied with the outcome of your refund request, please write to us at info@indiavacations.net with the subject line "Refund Dispute – [Booking Reference]". A senior member of our team will review and respond within 48 business hours.

Policy Updates

This Refund Policy may be updated from time to time. The version displayed on this page is the current version and supersedes all earlier versions. Bookings made before a policy update are governed by the version in effect at the time of booking.

Contact Us

For any refund-related queries, please reach out via:

• Email: info@indiavacations.net
• WhatsApp / Phone: +91-9897673507
• Address: 24, Second Floor, Arihant Dream, Rajrai Road, Barouli Aheer, Agra, UP, India
• Support Hours: 7:00 AM – 10:00 PM IST, 7 days a week